Ship to Store – BOPIS: The Smart Way to Retail

Ship to Store – BOPIS: The Modern Retail Imperative

In today’s multi-channel world, customers expect flexibility. They may prefer to browse your online store from the comfort of their home. Then, they want the convenience of picking up their order in person. This model, known as Ship to Store – BOPIS (Buy Online, Pick in Store), is a win-win. It provides a seamless experience for your customer. It also offers significant benefits for your business. It is a powerful way to connect your digital and physical presence.

We provide a complete solution to facilitate this process. It ensures every order is handled flawlessly, from the click of a button to the moment a customer walks through your doors.

The Customer’s Flawless Journey

The process for your customer is simple. They place an order on your website, choosing the “collect in store” option. Once the order is ready, they receive a notification via email. This email contains a barcode or QR code. The customer then simply walks into their chosen store. They show the barcode to a store employee. The employee scans the code into the Modulus365 app to validate the order. The employee then retrieves the pre-packaged bag from the store’s designated shelves. The order is handed over. The customer can leave happily.

This simple interaction is a powerful tool for building loyalty. It provides the customer with instant gratification. It also saves them from waiting at home for a delivery. Ultimately, a seamless BOPIS experience enhances your brand reputation.

From Warehouse to Welcome Mat

The true intelligence of our system lies behind the scenes. Our platform manages all the logistics. When a customer places an order, we check for a few things. Firstly, we check if the item is already in stock at the customer’s chosen store. If so, the order is fulfilled from there. If not, the system triggers a “ship to store” function. The order is then routed to your distribution centre (DC).

At the DC, the item is picked, packed, and shipped to the store. The store receives the package and places it in a designated collection area. Once the package is ready, the customer is automatically notified. This ensures they only travel to the store when their order is truly ready. Our platform manages every aspect of this journey. This ensures that the promise of Ship to Store – BOPIS is always delivered.

Driving Revenue and Reducing Costs

A Ship to Store – BOPIS model is a strategic asset for your business. It is a powerful driver of footfall. When a customer comes in to collect their order, they have the opportunity to browse. This significantly increases the possibility of cross-selling and upselling. You can sell more products and boost your average transaction value.

This model is also a smart way to manage your inventory. It allows you to sell products at their full price. You can avoid having to move excess stock at the end of a season in a clearance sale. If an order isn’t picked up within a configurable timeframe, our system sends an alert to the store. The stock is then returned to the DC. Once the store confirms this return in the system, the stock is automatically updated. This prevents a buildup of uncollected stock. Our reports provide valuable insight. You can see how many BOPIS orders are placed per store. You can also see how long customers wait before collecting them.

To see why Modulus365 is the last OMS you’ll ever need – Click here

Stop losing sales to out-of-stock items.

Modulus365 empowers you to seamlessly offer Buy Online, Pick in Store, boosting customer satisfaction and driving footfall.

Request a demo today to see how our platform can connect your online store to your physical locations.